FAQS

When should I make my booking?

As soon as you are sure which dates you wish to travel, we would advise you to make your reservation. During traditionally busy periods (Christmas, Carnival, Easter, Summer), we would book as early as possible. 

How many people will be on my trip? 

Good things come in small packages, which is why we keep our group sizes down. This means we’re small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips you’ll be part of an intimate group of 12-16 people, though our group sizes are on average 10 people. Our Overland trips are in purpose-built vehicles that can carry up to 24 travellers. Group sizes are displayed on each trip’s overview page on our website.

 

Are there age restrictions on your trips?

For the majority of our trips the minimum age is 15. An adult must accompany all children under the age of 18. Our Overland Adventures have a minimum age of 18. Younger children can join us on our Family trips and Short Break Adventures, but check each trip for its minimum age, which is located on the trip’s overview page on the website. Most of our trips don’t have a maximum age limit, but a Self-Assessment Form is required for all passengers 70 years and over.

I have a question that is not in the list.

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Do I have to pay in full straight away?

This depends. Some ‘special offers’ require payment to be made at the time of booking. Some other fares could be paid a few days after the reservation is done. Travel Tip – Pay early. We issue the ticket early and you avoid possible fare increases.

When can I cancel my reservation if I’m not traveling?

You must cancel or change your reservation at least 24 hours in advance from the date of departure. If changes are not done within the time limit the ticket will not have any value and can’t be use.

It’s my ticket refundable? 

Most of the tickets are non-refundable. Unless you purchase an unrestricted airline ticket;

What is the most appropriate type of luggage to bring?

We strongly recommend bringing a backpack or duffel bag, as suitcases can be cumbersome and difficult to store in buses, under seats, etc.. Keep in mind that you will normally have to carry your own luggage on and off buses and trains and up and down hotel staircases. Suitcases with wheels may not work well on dirt or cobblestone roads